Billing Agent (A2) - Overnights (Sunday - Thursday 9:00pm - 5:30am)
What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Deliveries and Logistics Company in the world.
Start YOUR career with DHL today We currently have an opportunity for a Billing Agent at our Erlanger, Kentucky location.
This position directs and coordinates systems and processes necessary to the efficient and economical capture, creation, and maintenance of revenue records in support of internal financial reporting, timely and accurate customer invoicing and creation of the accounts receivable file used to research and resolve billing problems and discrepancies, manage customer payments, and follow-up by Credit and Collections as deemed necessary.
The qualified candidate maintains customer master records necessary to manage customer specific rating and billing requirements and conducts the on-going review of bill processing procedures, and seeks opportunities to make cost-effective improvements.
Tasks & Accountabilities Processes and prepares forms, documents and correspondence according to established procedures.
Responds to billing questions and inquiries.
Verifies a variety of data for accuracy.
Researches/coordinates the resolution of incorrect, missing or unclear information.
Resolves problems and escalates highly complex problems as necessary.
Edits billing data from documents such as manifests, invoices, Airway bills and computer-generated reports.
Sorts, batches, distributes, and files documents according to established procedures.
Inputs billing data from source documents using established procedures.
Images billing documents including air bills, commercial invoices and other supporting documentation.
Prepares invoices in a batch for entry into the imaging process.
Renders invoices and manual reports for distribution to the Customer.
Skills & Qualifications HS diploma or equivalent required 1 year of experience in customer service or billing preferred Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge Good oral and written communication, problem solving and interpersonal skills Please note a resume is required to apply for all DHL positions.
If you do not have one readily available, please visit http:
//dhl-resumebuilder.
com/ This program will work on both Windows and Mac operating systems.
Salary:
$10.
60 - $17.
59.
Estimated Salary: $20 to $28 per hour based on qualifications.
Start YOUR career with DHL today We currently have an opportunity for a Billing Agent at our Erlanger, Kentucky location.
This position directs and coordinates systems and processes necessary to the efficient and economical capture, creation, and maintenance of revenue records in support of internal financial reporting, timely and accurate customer invoicing and creation of the accounts receivable file used to research and resolve billing problems and discrepancies, manage customer payments, and follow-up by Credit and Collections as deemed necessary.
The qualified candidate maintains customer master records necessary to manage customer specific rating and billing requirements and conducts the on-going review of bill processing procedures, and seeks opportunities to make cost-effective improvements.
Tasks & Accountabilities Processes and prepares forms, documents and correspondence according to established procedures.
Responds to billing questions and inquiries.
Verifies a variety of data for accuracy.
Researches/coordinates the resolution of incorrect, missing or unclear information.
Resolves problems and escalates highly complex problems as necessary.
Edits billing data from documents such as manifests, invoices, Airway bills and computer-generated reports.
Sorts, batches, distributes, and files documents according to established procedures.
Inputs billing data from source documents using established procedures.
Images billing documents including air bills, commercial invoices and other supporting documentation.
Prepares invoices in a batch for entry into the imaging process.
Renders invoices and manual reports for distribution to the Customer.
Skills & Qualifications HS diploma or equivalent required 1 year of experience in customer service or billing preferred Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge Good oral and written communication, problem solving and interpersonal skills Please note a resume is required to apply for all DHL positions.
If you do not have one readily available, please visit http:
//dhl-resumebuilder.
com/ This program will work on both Windows and Mac operating systems.
Salary:
$10.
60 - $17.
59.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
